More than just enforcing a law, it is absolutely necessary to understand that each person experiences unique challenges and has needs specific to their disability, and these individuals rely on public transit services to live independent lives. It is with this understanding that RATP Dev approaches the preparation and delivery of transportation services to a variety of riders with patience, compassion and empathy - taking a true commitment and responsibility to providing high quality and reliable services to support the needs of all passengers.
RATP Dev USA has provided paratransit services since our founding in 1972. Most of our locations provide ADA Complementary Paratransit Services for persons who, because of physical or mental disability, or age are unable to transport themselves. At these systems over 4,000 trips are scheduled and provided each weekday.
25
Contracts with paratransit components
Process
We recognize that transportation needs vary widely. Our services are designed to ensure that everyone, regardless of their mobility challenges, can access the world around them with comfort and confidence.
Empathy is at the heart of our operations. We recognize that each passenger has unique needs. Our dedicated staff, equipped with specialized training, treats every individual with respect and sensitivity. We’re not just providing transportation; we’re offering a supportive experience that enhances the lives of those we serve.
Buncombe County - NC
Mountain Mobility - Fixed Route and Paratransit Services
Glossary
- ADA
- Americans with Disabilities Act
- Mobility On-Demand
- Flexible transport services is a form of transport where vehicles alter their routes based on particular transport demand rather than using a fixed route or timetable.
- ADA Eligible Passengers
- Using a two-stage process, most transit agencies assess an individual’s functional ability to use fixed route followed by trip eligibility; applying unique conditions to specific trips.
